Privacy Policy
Last updated: June
20
, 202
4
Introduction:
Welcome to Hiba Platform (hereinafter referred to as "Hiba'"). Hiba is
provided and controlled by
GFRIENDS PTE. LTD
.
We respect and protect the personal information and privacy of all
Hiba users in accordance with the applicable privacy laws worldwide.
To provide you with more accurate and personalized services as well as
a more secure Internet
environment, we have defined our principles for the collection/use/provision
of your personal
information in accordance with international and relevant local laws,
regulations and technical
specifications, and further elaborated your rights related to your personal
information.
This policy is closely related to your use of our products or services.
When you download, install, start,
browse, register, log in or use our products or services (hereinafter
collectively referred to as "using our
products and services"), we will process and protect your personal information
in accordance with this
policy. We try our best to explain to you the technical terms covered
by this policy in a clear and concise manner so that you can understand
them.
We have used bold font to distinguish the terms in this policy that
are (possibly) significantly related to your rights and interests. Please
read them carefully
In particular, we would like to draw the attention of underage users (especially
children under the age of
13) and their guardians. We have specified a special section on the protection
of underage users (in bold).
Please read it carefully.
Please carefully read and fully understand this policy before using/continuing
to use our products and
services, and make appropriate choices in accordance with the guidelines
set out in
this policy when necessary. If you do not agree with the content of this
policy, it may cause our products or
services to fail to function properly or fail to achieve the intended
effect of our services. You should
immediately stop accessing/using our products and services.
By using or continuing to use the products
and services provided by us, you fully understand and agree to the entire
content of Hiba User Privacy
Policy (including the updated version).
About Us
This policy sets out the basis for our handling of any personal data collected
from you or provided to us by
you. If you have any other questions about how we use your personal data.
Please contact us at gfriends@hiba.top
Our mailing address: 112 ROBINSON ROAD #03-01 ROBINSON 112 SINGAPORE (068902)
Table of Contents
To improve the readability and user-friendly interaction of the privacy
policy, we present it through the table
of contents. You can click the table of contents to jump directly to the
section you are interested in.
1. How do we collect and use your personal information
2. How do we share, transfer and publicly disclose your personal information
3.How do we store and protect your personal information
4. How do you manage your personal information
5. How do you delete your account
6. Special instructions for the use of third-party products and/or services
7. How do we use cookies and other similar technologies
8. Special terms for jurisdictions
9. Protection of underage users
10.How do we update our privacy policy
11. How to contact us
12. Miscellaneous
1.How do we collect and use your personal information
We will follow the principles of what is rightful, legal and necessary
to collect and use the personal
information that you voluntarily provide in the process of using our services
or that is generated as a result
of using our products and/or services for the following purposes as stated
in this policy. If we want to use your personal information for other purposes
not specified in this policy, or use the information we have
collected for other purposes based on a particular purpose, we will notify
you in a reasonable manner and seek your consent again before using it.
In addition, we will control the read frequency within a reasonable range.
Registration and login
1.1 When you use your mobile phone number to register and log in, we will
collect your
[mobile phone
number and mobile phone operator information]
so as to provide you with quick login service.
1.2 When you register Hiba with a third-party account (such as Facebook,
Apple ID), you need to authorize
us to read the public information (nickname, avatar) you registered with
the third-party account. The third-party platform's handling of your personal
information will be governed by the third-party's privacy policy.
1.3 You can also choose to fill in or change your information according
to your own needs, but if you do not provide such information, it will
not affect your use of the product and related services (except for the
user’s
name, which is required for registration).
1.4 If you have successfully registered your Hiba account, we will display
your personal information in the app.
When you use platform services
2.1 We will automatically collect data from you, i.e. your Open ID, IP
address, device information code,
device information series ID, Android ID, XID (ID generated based on existing
device information, model,
manufacturer, Android ID and time zone settings), registration time, login
time and records about your use
of the services, such as the timestamp of the operation. We also collect
and store your data below.
2.1.1 The data you voluntarily provide to us when setting your nickname,
profile picture, age, gender and
country in the app;
2.1.2 Every time you interact with us, for example, when you chat with
us using the in-app feedback or
customer service function;
2.1.3 If you use our chat services, we will process and transmit such
data through end-to-end encryption so
that your messages can be safely passed on to other users; unless the
user receiving your message or you
are not online, we will not store the information generated when you use
our chat services. After the offline
message is received or the message is not received for more than 90 days.
We will delete the temporary
message;
2.1.4 If you make any transaction through Google Play or iOS App Store
and other third parties, we will
collect information to facilitate your transaction and maintain transaction
records (including Open ID and
user information fees, currency, purchased products, purchase history,
IP address, transaction details as
well as device details, such as operating system version, mobile phone
model or device type, and Internet
connection);
2.1.5 If you contact our support team to deal with the problems such as
program errors, we will collect some information, including name, Open
lD device ID, app version, battery power, WIFI intensity, available space
in device, network type, operating system version, browser type, platform,
operator, country/area
code, coupon details, e-mail address and any information you provide in
the message. You can also choose
to provide photos to illustrate any errors;
2.1.6 If you need to share content within the app to other apps, we will
read your installed app list so that
sharing operation can be completed. If you do not provide this authorization,
it will not affect your use of
other functions of our app.
2.2 Safe operation. To ensure the safe operation of the software and services,
we will collect your device model, device name device ID (including IMEI,
IMSI, and Android ID), browser type and Settings, language Settings, operating
system version, app version, network device hardware address, login IP
address,
network access method, network quality data, mobile, network information
(including operator name), and
product version number. To protect your account from malicious use by
other users, please understand that we will dynamically detect whether
there is abnormal login in your account. Every time you switch or restart
the app, we may read the information of your device ID again, and we will
control the read frequency within
a reasonable range.
2.3 When you use platform services, our security and anti-cheating security
functions will
(i) analyze user device status to identify security and cheating;
(
i
i) detect whether your username, bio, profile photo, or chat messages
contains malicious information 2.4 Positioning function. In some areas
under administration, we may collect your Global Positioning
System (GPS) data and mobile device location information with your permission.
If you don't want to share
your exact location with us, you can turn off location-based services
via settings on your mobile device.
GPS location information is personal sensitive information. If you refuse
to provide such information, you will not be able to use the above location-based
services, but it will not affect your use of other functions of Hiba.
2.5 Customer service and after-sales service functions. When you contact
our customer service staff or
apply for after-sales service of our products and/or services, for the
security of your account and system,
we may require you to provide relevant personal information to match the
personal information you
previously provided, so as to verify your user identity. After successful
verification, we may collect the
information when you chat with us (account information, order information,
and picture/video/text
information and relevant information provided by you to prove relevant
facts), your contact information, and records when you chat with us, including
the online chat records and mobile phone recording, so as to solve the
problem for you
as soon as possible and improve our products and/or services. At the same
time, we may contact you by
phone, text message, stem message and other relevant means to solve your
problems arising in the
process of using our products and services.
2.6 To ensure that you can maintain instant messaging with the background
server when using the services
of Hiba and that you can receive personalized content push in a timely
manner, we will
i) obtain and invoke your boot broadcast permission to start the mobile
client software of Hiba or its
affiliates; ii) use a third-party messaging service to generate an ID
for you to identify the uniqueness of your
device
2.7 Summary of device permission inHibation
During the process of providing services to you at Hiba, we may invoke
some of your device permissions.
You can choose to close some or all permissions in the device's settings.
The display mode and closing
mode of permissions may be different on different devices. For details
about how to invoke device
permissions, please refer to the Device Permission InHibation List.
2.8 To fulfill our legal obligations and, where necessary, to protect
the public interest or protect the vital
interests of users and others, we may use your data to help us prevent
and respond to abuse, fraud, illegal
activities and other potentially harmful content.
Exceptions to authorized consent.
In accordance with relevant laws and regulations, we may collect and use
some necessary personal
information without your authorized consent under the following circumstances:
(1) Information related to our performance of obligations under laws and
regulations;
(2) Information directly related to national security and national defense
security,
(3) Information directly related to public security, public health and
major public interests;
(4) Information directly related to criminal investigation, prosecution,
and execution of judgment and related
matters;
(5) Information that are hard to get your consent for the purpose of protecting
other life, property and
relevant major legal rights and interests;
(6) Your personal information that are disclosed by you to the public;
(7) Your personal information collected from legally and publicly disclosed
information: from lawful news
reports, government information disclosure and related channels;
(8) Information necessary under the online agreement or contract you have
form;
(9) Information necessary to maintain the safe and stable operation of
our products and/or services: such
information are used to detect and dispose of faults in the products or
services and to deal with related
problems;
(10) Other circumstances as provided for by laws and regulations.
2. How do we share, transfer and publicly disclose your personal information
Sharing:
We will not share your personal information with any other company, organization
or individual unless one
or more of the following circumstances exist
(1) We have obtained your consent in advance:
(2) It is proposed by yourself;
(3) Necessary sharing with business partners.
You understand and be informed that, in order to provide you with completer
and more high-quality
products and services, we will authorize our business partners to provide
you with some services. In such
cases, we may share some of your personal information with our partners,
so as to provide you with better
customer service and user experience. Please note that we will only share
your personal information legal,
legitimate, necessary, specific and explicit purposes and will only your
personal information as is
necessary to provide our services. We will conduct securassessment and
processing on the output form,
flow and use of information data, so as to ensure data security. At the
same time, we will carry out strict
supervised management to our partners. Once we find that they are handling
your personal information in
violation of the rules, we will terminate our cooperation with them with
immediate effect pursue legal
responsibility against them.
Currently, our partners include the following types:
Cloud service providers: To provide services for global users, we choose
cloud service providers with high-quality privacy protection and data security
protection capabilities, such as Aliyun.
Content audit service provider: To ensure that the content posted by user
saternet information platform is safe and complies with the regulatory
request local government, we may share the content information
posted by you on the platform with the third-party content audit service
providers entrusted by us.
Other business partners: Those who entrust us with promotion and advertising.
You grant us the right to
share the indirect user profiles formed by using your relevant information
collection with partners who
entrust us to carry out promotion and adverting so as to help them make
advertising or decision-making
suggestions, improve the effective touch rate of advertising, and further
understand user needs. We
promise that we will not share any personal information that can identify
you without your consent.
Cooperative third-party SDK providers: When you use the functions provided
by a third party in Hiba, we
may access the Software Development Kit (SDK) provided by a third party
to realize the relevant functions.
We will restrict the SDK service providers through cooperation agreement.
However, third-party SDK
providers may collect your personal information. The aforementioned service
providers' collection and
processing of information and other activities are subject to their own
privacy terms, and do not apply to
this policy.
To ensure the maximum security of your information, we recommend
you review the privacy
policy of any third-party SDK service before using our legitimate rights
and interests, if you find that there is
a risk in this SDK or other similar apps, we suggest that you immediately
stop the relevant operations and contact us in time.
Message push service: To provide you with message push, third-party push
service providers may obtain
your push SDK version number, necessary device information, mobile phone
status information, geographic
location information and network related information so as to push information
you may be more interested
in. Please refer to Information Collection and Use of Third-Party SDKs
for details.
(4) When you choose to participate in activities organized by us or our
affiliates or third parties on the
platform, you may be required to provide your name, gender, mailing address,
contact information and bank account information. These are personal sensitive
information. If you refuse to provide them, it may affect your participation
in related activities, but it will not affect your use of other functions.
We will only share
this information with our affiliates or third parties with your consent,
so as to ensure that you receive
consistent services in experience during the activities.
(5) Necessary sharing with our affiliates: We may share your personal
information with our affiliates. We will
only share your necessary personal information, and such sharing is subject
to the purposes stated in this
policy. If our affiliates want to change the purpose of processing your
personal information, we will seek
your authorization and consent again.
(6) You may share your personal information or other information with
third parties (including non-specific objects) based on the Hiba Platform.
However, Hiba shall not be liable for the disclosure, use and other
related situations of information caused by your sharing behavior.
Transfer:
Transfer is the transfer of control over your personal information to
another company, organization or
person. We will not transfer your personal information to any other company,
organization or person unless
we obtain your explicit consent. However, the following circumstances
are excluded
(1) We have obtained your consent in advance;
(2) It is proposed by yourself;
(3) If there is a merger, acquisition or bankruptcy liquidation of our
company, it may involve the transfer of
your personal information. In this case, we will inform you of the relevant
situation and require the new
company, organization and person holding your personal information to
continue to be subject to this
policy. Otherwise, we will require it to obtain your explicit consent
again;
(4) Other circumstances as provided for by laws and regulations.
Public disclosure:
Public disclosure is the act of releasing information to society or to
a non-specific group of people. In
principle, we will not voluntarily disclose your personal information
to the public. However, the following
circumstances are excluded:
(1) We will show necessary information (appropriate desensitization) when
we announce the prize winner
and penalty notice;
(2) We have obtained your explicit consent.
Exceptions to authorized consent of sharing, transferring and public disclersonal
information
In accordance with relevant laws and regulations, we may share, transfer
or publicly disclose your personal
information without your prior authorized consent under the following
circumstances:
(1) Information related to our performance of obligations under laws and
regulations, including disclosure of your personal information to competent
authorities as required by laws and mandatory requirements of judicial
or administrative authorities; In such case, we will require the disclosure
requester to present valid legal documents corresponding to its request,
and to take security measures in accordance with laws and industry standards
for the disclosed information;
(2) Information directly related to national security and national defense;
(3) Information directly related to public security, public health and
major public interests;
(4) Information directly related to criminal investigation, prosecution,
and execution of judgment and related
matters;
(5) Information that are hard to get your consent for the purpose of protecting
your or other life, property
and relevant major legal rights and interests;
(6) Your personal information that are disclosed by you to the public;
(7) Your personal information collected from legally and publicly disclosed
information: from lawful news
reports, government information disclosure and related channels;
(8) Other circumstances as provided for by laws and regulations.
Please understand that, in accordance with the current legal provisions
and supervision requirements, we do not need to separately notify you and
obtain your consent to share or transfer the personal information that
has been de-identified, and to ensure that the recipient of the data cannot
recover and re-identify the
subject of personal information.
3. How do we store and protect your personal information
Storage:
Your personal information will be processed on servers that may not be
in your place of residence. Our
support, development and other teams around the world have access to your
information from outside of
our place of residence. No matter where our servers are located, we will
take appropriate measures to
protect your rights in accordance with this privacy policy. Our servers
used for platform services are located
in: Indonesia.
If your personal information is transmitted in different countries, we
separately inform you of the purpose
and recipient of your personal information via system message or email,
and we will obtain your authorized
consent. We will strictly comply with the data protection laws and regulations
of your country and ensure
that the data recipient has adequate data protection capabilities to protect
your personal information.
Storage time:
We undertake to store your personal information at all times within a
reasonably necessary period as
required by laws. After the above period, we will delete your personal
information or anonymize your
personal information. (The so-called "anonymization" refers to the process
in which the subject of personal
information cannot be identified and the processed information cannot
be recovered through the technical
processing of personal information. The information obtained after anonymization
of personal information
does not belong to personal information.)
If we cease operation, we will stop collecting your personal information
in a timely manner, notify you of our
cessation of operation in the form of one-by-one service or announcement,
and delete or anonymize your
personal information held by us.
Protection:
To ensure the security of your personal information, we will endeavor
to take various security measures in
accordance with industry standards to protect your personal information,
so as to minimize the risk of your
personal information being damaged, embezzled, revealed, accessed without
authorization, disclosed and
changed. We will actively establish data classification and grading systems,
data security management
standards and data security development standards to manage and regulate
the storage and use of your personal information and ensure that no personal
information unrelated to our services are collected.
Your account has security protection function. Please keep your account
and password information
properly. Hiba will ensure that your information is not lost, abused or
altered by backing up to other servers,
encrypting user passwords and other security measures. Despite the aforementioned
security measures,
please note that there is no "100% security measure" on the information
network. In order to prevent
security incidents, we have formulated a proper early warning mechanism
and emergency response plan in
accordance with laws and regulations. If a security incident does occur,
we will inform you of the relevant
situation by email, letter, call, push notification and other relevant
methods. When it is difficult to inform the subject of personal information
one by one, we will take a reasonable and effective way to release an
announcement. At the same time, we will also take the initiative to report
the handling of personal
information security incidents in accordance with the requirements of
regulatory authorities, and closely
cooperate with the government and regulatory authorities.
4.How do you manage your personal information
We take very seriously and do our best to protect your rights related
to your personal information. You may
ask us to stop using part or all of your data and withdraw your consent.
You can choose not to receive your friend's information and not to display
your information to your friend
through the blacklist function or by setting of a specific friend.
Scope of changing or withdrawing authorization
You can also change or withdraw GPS geographical location, contacts, camera,
and album permissions via the device's operating system. We will collect
personal information according to your settings of changing or withdrawing
permissions. If you withdraw the authorization, we will no longer collect
your information
related to these permissions, but please note that this will render some
or all of the functions unavailable.
At the same time, your decision to change or withdraw your authorization
will not affect the processing of
your personal information that we previously conducted based on your authorization.
Automatic decision-making of information system
In some service functions, we may make decisions based solely on non-manual
automatic decision-making
mechanisms such as information system and algorithm. If these decisions
significantly affect your
legitimate rights and interests, you have the right to ask us for an explanation,
and we will also provide
appropriate remedies to contact us for management.
For security and identification reasons, you may not be able to directly
get some information through the
interactive interface of Hiba. If it is necessary for you to access, modify
or request to delete such
information according to laws, please send your questions to our designated
email according to the contact
information provided in Article 11 of this policy. We will review the
problems involved as soon as possible
and reply to you in time after verifying your user ID.
Obtaining copy of information
If you need to obtain a copy of your personal information on the platform,
you may appeal to us according
to the contact information provided in Article 11 of this policy, and
we will reply to you in time after verifying
your user ID. Please note that we currently only support providing files
in csv and Json formats.
5. How do you delete your account
You can delete your account within the app by tapping Settings-Account-Accounts
-Delete Account, After
the deletion of your account, your personal information will be removed
from Hiba, except the personal
information that must be retained by us as stipulated by laws (such as
the information related to your transactions in the data that should be
retained as clearly stipulated by the government or laws)
Please refer to the Account Deletion Policy for details.
6. Special instructions for the use of third-party products and/or service
Hiba may include third-party products and/or services or information and/or
services linked to third parties.
Before using the third-party products and/or services, you need to jump
to the corresponding applet or third-party page. Your use of such third-party
services, (including any personal information provided by you to
such third party) is subject to the third party's terms of service and
privacy policy (but not this policy), and
you need to read the terms carefully and decide whether to accept them
at your sole discretion. Please
protect your personal information properly and provide them to others
only when necessary. This policy only
applies to the information collected, stored, used, shared and disclosed
by us, but does not apply to the
services provided by any third party or the rules governing the use of
information third party. The third party
shall be solely responsible for the behavior of using your information.
7.How do we use cookies and other similar technologies
Use of cookies
(1) If you do not refuse to accept cookies, Hiba will set or access cookie
relevant mobile device so that you
can log in or use the services or function of Hiba that rely on cookies.
Hiba uses cookies to provide you
with more thoughtful personalized services, including promotion services.
(2) You have the right to choose to accept or refuse to accept cookies.
You can refuse to accept cookies by changing your browser settings or by
setting it on your mobile device. However, if you choose to refuse to
accept cookies, you may not be able to use the services or functions of
Hiba that rely on cookies.
(3) This policy applies to the information obtained through cookies set
in Hiba.
8. Special terms for jurisdictions
(1) Special information for California residents
These additional disclosures are the categories of personal information
that are collected and disclosed for commercial purposes. as required by
the California Consumer Privacy Act. Depending on how you interact
with Hiba's products, personal information we may have collected or disclosed
for commercial purposes
during the twelve months falls into the following categories as defined
by the California Consumer Privacy
Act:
Identifiers, such as your name, alias, address, mobile phone number, or
IP address;
Personal information described in subsection (e) of section 1798.80 of
the California Civil Code, such as
credit card number;
If we conduct a user survey or analysis, then the features (such as age
or gender) of the protected
classification under California or U.S federal law;
Business information, such as purchase activities;
Information on Internet or other electronic network activities, including
content interaction information, such
as content download, streaming and playback details:
Biometric information, such as your voice or appearance, for example,
if you choose to participate in a presentation of a voice or image recognition
service;
Geographic location data, such as the location of your device or computer,
for example, if you have location
services enabled to enhance your experience through the event app we provide;
Audio, visual, electronic or other similar information, including information
when you communicate with us
by telephone or other means;
Professional or employment-related information, such as business data
that you may provide;
Inferred data, such as information about your preferences;
Your rights. Under the California Consumer Privacy Act, you may have the
right to request us to provide
information about the personal information you collect, or to access or
delete your personal information. If
you wish to perform any of the above operations, please contact us. Depending
on your data selection,
some of our services may be restricted or unavailable.
No personal information is sold.
During the past twelve months, we have not sold personal information
of
consumers, as these terms are defined under thnia Consumer Privacy Act.
No discrimination.
We do not discriminate against any consumer who exercises their rights
under the
California Consumer Privacy Act.
(2) The United Arab Emirates
In particular, we will comply with the requirements of the DIFC DP Law.
If you use the platform in the United
Arab Emirates ("UAE"), in addition to the above personal data processing
requirements, we will also abide by
the following terms:
In accordance with Article 39 of Part 6: Rights of Data Subjects of DIFC
DP Law, you will not be
discriminated against when using the platform services.
9. Protection of underage users
Underage users (especially children under the age of 13 (Please refer
to the relevant part of the Terms of
Service for the specific definition of underage users)) shall read the
following terms carefully in the
company of their guardians, and the guardians shall make a decision on
whether to accept this policy after
full understanding:
(1) Users who are minors under the age of 16 (especially children under
the age of 13) shall read this
Agreement and use the relevant services of Hiba under the supervision,
guidance and consent of their guardians.
(2) We attach importance to the protection of personal information of
underage users. When filling in
personal information, underage users shall strengthen their awareness
of personal protection and treat it
with caution. Please use relevant services correctly under the guidance
of their guardians.
(3) We will ensure the confidentiality and security of underage users'
information in accordance with
relevant laws and regulations and the terms of this policy. If we find
ourselves collecting personal
information from underage users without the prior consent of verifiable
parents or legal guardians, we will
delete the relevant data as soon as possible. If you are the guardian
of an underage user, when you have
any questions about the use of our services or the user information provided
to us by the underage user
under your guardianship, please contact us in time according to the contact
information provided in
Article 11 of this policy.
10. How do we update our privacy policy
We reserve the right to update or amend this policy from time to time.
These updates and amendments will
form part of this policy and have the same effect as this policy. Without
your explicit consent. we will not
diminish our rights under this policy as currently in effect.
In case of any update of this policy, we will notify you through APP client
push notification or other relevant
reasonable means, so that you can be informed of any changes made to this
policy in a timely manner.
11. How to contact us
If you wish to make a complaint about how we handle your personal information,
please contact us at
gfriends@hiba.top and we will endeavour to process your request as soon
as possible. This does
not affect your right to file a claim against a data protection authority
If you have any suggestions or questions about the protection of personal
information, or you have any
questions about this policy, you can contact us through the following
ways. We will review the problems as
soon as possible, and give a reply within 15 working days after verifying
your user ID. For questions about
this policy, please send your comments and requests to us
Address: 112 ROBINSON ROAD #03-01 ROBINSON 112 SINGAPORE (068902)
E-mail
:
gfriends@hiba.top
12. Miscellaneous
(1) You have the right to file a complaint with the regulatory authority
in charge of data protection. We
attach great importance to the protection of users' privacy. If you have
any comments or suggestions about
us, you can send them to us. We are very happy to communicate with you
and address your concerns.
(2) If you have a dispute with us over privacy protection, you can find
a way to resolve the dispute in the
Terms of Service.